An astute CEO of a Houston-based software company regularly reminds me that most software can do what it is designed to do. He makes this statement while acknowledging that a significant number of corporate software adoptions fail: he is pointing towards the human factor.
A piece of software is really an instrument by which a group of people can agree to do a certain thing a certain way. This group is generally led to agreement to try something "new" based on its recognition of an opportunity or problem. The opportunity or problem must be substantial enough to cause the group to agree....."something has got to change".
What causes technology to fail is generally a combination of two factors (a) the group contemplating change did not fully understand the level of preparation required to build a new way, and (b) the person selling them the software did not fully explain/disclose the level of preparation required to build a new way.
We humans tend to marginalize in advance the amount of effort required to deliver success. This reminds me of another interesting quote:
"No one remembers the amount of money that was saved on the project that failed."
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